I inspire teams, develop strategies and implement unorthodox and effective design solutions

I like to rethink the offering and customer experience, design compelling end-to-end journeys, delight the user, and produce results. To do so, there's nothing like working with confident, driven people looking to push the boundaries and help transform organizational cultures.

For over a decade, I have built relationships, designed processes and led creative teams to develop design solutions that deliver real results for our clients, many of them in the media, arts, and public sectors. 


OZY made a video with me on the ability of governments to better communicate their value to residents through clearer visual identity.

Subjects of Interest

  • Visual Identity Systems in the Public Sector
  • Customer Experience Design for Transit Systems
  • Wayfinding in Complex Environments
  • Culture Transformation and Change Management

Talks and Facilitation

Jury Member, Grafika Awards (Montréal, Québec, 2017) ‘A digital-savvy face-lift for the City of Oakland’ O’Reilly Design Conference (San Francisco, California, 2017), ‘On the Design of Delightful Transit Experiences’ World Design Summit (Montréal, Québec, 2017), Facilitator, New America Farm Bill Rural Development Innovation Summit (Washington, DC, 2018)


Webby (New York Times, 2015), Red Dot Communication Design (Associated Press, 2012; New York Times, 2014); Design for Experience Award (Boston Public Schools Discover, 2013)


Featured Projects

© 2021, David Jalbert-Gagnier